We hold every customer in the highest esteem. Our top priority is to deliver the men’s apparel you’ve ordered as promptly and reliably as possible. Below is a clear breakdown of your order’s journey, from payment to delivery.
Important Note: Your order total covers only product costs and shipping fees (if applicable). You will not be charged any import duties, customs fees, or VAT – we absorb all such costs.
1. Payment Confirmation
Once your payment is authorized and verified, we send an immediate confirmation email. This officially acknowledges that your order has been placed and is entering our processing system.
2. Order Processing Time
- Processing duration: 1–2 business days (excluding weekends and public holidays) for all orders.
- During this time, our team meticulously inspects, packs, and prepares your men’s apparel to ensure every item reaches you in perfect condition.
3. Shipping Methods, Delivery Time & Fees
We partner with leading international carriers – including USPS, FedEx, DHL, and regional logistics providers – to offer dependable door‑to‑door delivery. The specific carrier is automatically selected based on your location, item size, and weight.
| Shipping Option | Eligibility | Delivery Time (business days after dispatch) | Fee |
|---|---|---|---|
| Standard Shipping | Orders under $50 | 7 – 14 business days | $6.99 |
| Free Standard Shipping | Orders of $50 or more | 7 – 14 business days | Free |
Total estimated delivery time (processing + shipping) = 8–16 business days from order placement – applicable to all destinations.
4. Eligible Destinations (Covered Markets)
We currently ship to the following major regions and countries. For each, we work with local last‑mile delivery partners to ensure smooth clearance and final delivery.
- United States – all 50 states, including Alaska, Hawaii, and military addresses (APO/FPO).
Note: PO Box addresses are accepted only if the selected carrier supports them; otherwise, our team will contact you to adjust the address. - European Union – Germany, France, Italy, Spain, the Netherlands, Belgium, Poland, Sweden, and other EU member states.
- United Kingdom
If your country is not listed above, please contact our Customer Service team – we will check whether we can deliver to your location. We are continuously expanding our shipping network.
5. Order Tracking
- Self‑tracking: After your package leaves our warehouse, we email you a shipping confirmation with a tracking number. You can expect tracking updates within 72 hours of receiving that email.
- Tracking method: Use the “Track Order” feature on our website with your order number and email. If no updates appear after 72 hours, simply email us and we will investigate promptly.
6. Potential Delivery Delays
While we strive to meet all estimated timelines, delays may occasionally occur due to force majeure or external factors, including but not limited to:
- Severe weather – heavy rain, tornadoes, floods, earthquakes, etc.
- Local events – strikes, statutory holidays, major international conferences, or regional disruptions.
- Peak‑season congestion – flight shortages, courier capacity limits, or high parcel volumes during holidays.
If we become aware of a significant delay affecting your order, we will notify you as soon as possible.
7. Contact Us
For any questions about shipping, tracking, or your order, please reach out – we’re here to help.
Response Time: We reply within 24 hours on business days.
Address: 1500 University Ave, Suite 107, Ames, IA 50010, USA
Phone: +1 9194086492
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC +8)